BUSINESS DETAILS
Automate, Scale, Thrive (DBA of Mode Globale Ltd)
Company Number: 12222356
Registered Address: 401 Coventry Road, Birmingham, B10 0SP, United Kingdom
Email: [email protected]
Contact Number (WhatsApp/Text Only): +44 7448 190917

Effective date: 1st Oct 2025. This Privacy Policy explains how Automate, Scale, Thrive (DBA of Mode Globale Ltd) (“we”, “us”, “our”) collects, uses, shares and protects personal data you provide when you use our websites, platforms, courses, Implementation Blueprints, community features and other Services (collectively, the “Services”). It also explains your rights and how to exercise them. This Policy should be read together with our Terms & Conditions, Refund Policy and Guarantee Policy.

1. Scope & Purpose

This Policy applies to personal data collected from visitors, members, students, customers, prospects, suppliers and other users of our Services worldwide. It covers data collected via our websites, checkout, registration forms, emails, chat/WhatsApp communications, support channels and third-party integrations (for example Stripe and Klarna).

2. Controllers & Contact

Data Controller: Mode Globale Ltd (trading as Automate, Scale, Thrive).
Registered Address: 401 Coventry Road, Birmingham, B10 0SP, United Kingdom.
Data Protection Contact: [email protected]. For privacy enquiries, requests or complaints please email this address or send a WhatsApp/Text message to +44 7448 190917.

3. Categories of Personal Data We Collect

3.1 Identity & Account Data

Name, username, password, job title, company name and account identifiers.

3.2 Contact Data

Email address, telephone/WhatsApp number, postal address (if supplied) and billing address.

3.3 Transaction & Payment Data

Purchase history, order details and payment information processed by our payment processors (we do not store full card data). Payment processors include Stripe and, where applicable for US customers, Klarna. We store transaction receipts, invoices and relevant billing metadata.

3.4 Profile & Usage Data

Course enrolment records, progress data, quiz responses, completed workbooks, forum posts, messages, preferences and settings.

3.5 Technical & Log Data

IP address, device identifiers, browser type, operating system, pages visited, referrer pages, cookies and other analytics data.

3.6 Communications & Support Data

Messages you send to us (email, contact form, chat, WhatsApp), and any attachments you provide.

3.7 User-supplied Documents

Documents or evidence submitted for guarantee/refund claims (for example screenshots, time-logs, workflow files) where you choose to share them.

3.8 Publicly Provided & Community Content

Content you post to forums, comments, testimonials and any other material you choose to make public.

4. How We Collect Data

We collect data you provide directly (registration, checkout, forms, uploads), automatically via cookies and analytics when you use our Services, and from third parties (payment processors, marketing platforms, automation tools, and where you authorise integrations). We may also receive data from publicly available sources or from partners when reasonably necessary to provide Services.

5. Legal Bases for Processing (UK & EEA)

Where applicable, we rely on the following lawful bases for processing personal data:

• Contractual necessity – to perform and administer your purchases, subscriptions and account.
• Legal obligations – to comply with laws, taxation and regulatory requests.
• Legitimate interests – to operate, improve and secure our Services, prevent fraud, maintain records, enforce our Terms and to send non-marketing service communications (we balance these interests against your privacy rights).
• Consent – where you opt in to marketing, cookies beyond strictly necessary, or other optional processing. You may withdraw consent at any time.

6. Purposes of Processing

We process personal data for the following primary purposes:

• To provide, operate and improve our Services and customer support.
• To process payments, refunds and guarantee claims (involving Stripe, Klarna or other processors).
• To manage your account, course access, enrolments and licence entitlements.
• To send transactional and service-related communications (order confirmations, invoices, course updates).
• To send marketing where you have consented or where we have a legitimate interest and you have not objected (see Marketing section below).
• To detect, prevent and respond to fraud, abuse or security incidents.
• To comply with legal and regulatory obligations and to enforce our Terms & Conditions.

7. Marketing Communications

We may send promotional emails or messages about products, courses, offers and events where you have consented or where we have a legitimate interest. Each marketing communication includes an easy way to unsubscribe. Even if you opt out of marketing, we will still send you transactional messages relating to your purchases, account and legal notices.

8. Cookies & Tracking

We use cookies and similar technologies to operate the Services, remember preferences, and collect analytics. Cookies fall into categories including strictly necessary, performance/analytics, and functional/marketing. On first visit we present a cookie notice and, where required by law, seek consent for non-essential cookies. You may manage cookie settings via our cookie control tool or through your browser settings (note that disabling some cookies may affect functionality).

9. Third-Party Processors & Sharing

We share personal data with service providers who perform services on our behalf, including but not limited to payment processors (Stripe, Klarna), hosting providers, content delivery networks, analytics providers, email delivery services, CRM systems, and customer support platforms. We require these providers to act only on our instructions and to maintain appropriate technical and organisational measures.

We may also disclose data where required by law, court order or to protect our legal rights, or in connection with a sale, merger or reorganisation of the business (with appropriate protections for personal data).

10. International Transfers

We operate globally. Personal data may be transferred to and processed in countries outside the UK or European Economic Area. Where transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses, transfer agreements, or rely on adequacy decisions as applicable. By using the Services you consent to such transfers where necessary to provide the Services.

11. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined (for example to provide access to courses, deal with refunds/guarantee claims, comply with legal obligations and for record-keeping). Typical retention periods include:

• Transactional and billing records: minimum 6 years for tax and accounting purposes (where applicable).
• Account and enrolment information: while the account is active and for a reasonable period afterwards.
• Support and communications: for the period required to resolve queries and afterwards for a reasonable business record period.
• Marketing opt-outs: retained to ensure compliance with your preferences.

12. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access – request a copy of personal data we hold about you.
• Rectification – request correction of inaccurate or incomplete data.
• Erasure – request deletion of personal data, subject to legal and contractual retention obligations.
• Restriction – request restriction of processing in certain circumstances.
• Portability – receive personal data you provided in a commonly used, machine-readable format.
• Objection – object to processing based on legitimate interests or for direct marketing.
• Withdraw consent – where processing is based on consent you may withdraw it at any time.

To exercise your rights, contact [email protected]. We will respond within applicable statutory timeframes. We may request identity verification before fulfilling certain requests. If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority (for UK residents, the Information Commissioner’s Office).

13. Security Measures

We use industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss and unlawful processing. These include encrypted connections (HTTPS), secure servers, access controls, regular backups and staff training. However, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

14. Children & Minors

Our Services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us and we will take prompt steps to delete such data.

15. Guarantees, Evidence & User-Provided Documents

If you submit evidence to support a guarantee or refund claim (for example screenshots, work logs, time-records), you remain responsible for the accuracy of that information and for not sharing third-party confidential information without consent. We will use such evidence solely to assess claims and will retain it in accordance with our retention policy and legal requirements.

16. Links to Other Sites

Our Services may link to third-party sites. This Privacy Policy does not cover their practices. We encourage you to review third-party privacy policies before providing personal data.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated by notice on the site or by email where appropriate. The “Effective date” at the top will be updated accordingly. Continued use after changes indicates acceptance of the updated Policy.

18. US Customers – Additional Notes

For customers in the United States, state laws may provide additional rights. If you are a US resident and your state has a data protection law (for example California Consumer Privacy Act), separate rights and disclosures may apply. We will comply with applicable US state consumer privacy laws; where required, we will provide specific notices and mechanisms to exercise those rights. If you are a California resident, you may have the right to request categories of personal data collected and sold/shared (if applicable), to opt out of certain sales/sharing, and to request deletion, subject to exemptions.

19. Contact & Complaints

If you have questions, requests or complaints about this Policy or our privacy practices, contact: [email protected] or WhatsApp/Text +44 7448 190917. You may also raise concerns with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.

20. Legal Basis & Cross-References

This Policy is supplementary to our Terms & Conditions, Refund Policy and Guarantee Policy. Where there is any conflict between those documents and this Privacy Policy in matters of data processing, this Privacy Policy governs personal data matters. Nothing in this Policy limits statutory consumer protection rights in your jurisdiction.

21. Data Protection Officer / Representative

Mode Globale Ltd does not currently appoint a separate Data Protection Officer for public listing. For privacy matters please contact [email protected]. If required by law for specific jurisdictions, we will appoint a local representative and publish those contact details.

Version: 1.0 – Effective date: 1st Oct 2025.